We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
It must also be in the original packaging with no damage to the seal and not opened. Several types of goods are exempt from being returned, in particular perishable goods such as tea, which cannot be returned, but we will assist you where we can.
To start a return, you can contact us at firstname.lastname@example.org
We will give you a return number as well as instructions on how and where to send your package.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
There are certain situations where only partial refunds may be granted: (if applicable)
* Any item that arrives with severely damaged packaging, or the seal is opened, or the product is damaged.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery on a case by case basis.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
To return your product, you should mail your product to the above Returns Address. You will be responsible for paying for your own shipping costs for returning your item/s. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please note, depending on where you live, the time it may take for your exchanged product to reach you, may vary.
And to assist you further, if you are shipping an item over AUD$35, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.